Shipping & Returns
Delivery — When will I get my order?
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Fulfillment time: 3–7 days to make your order before it ships.
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Estimated shipping times:
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USA: 3–4 business days
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Europe: 6–8 business days
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Australia: 2–14 business days
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Japan: 4–8 business days
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International: 10–20 business days
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Your order will ship from one of our fulfillment partners located worldwide, whichever facility can get it to you the fastest.
Customs & Duties
International orders may be subject to customs fees or taxes once they arrive in your country. These charges are set by your local customs office and are not controlled by us. Please check with your local office if you’re unsure about possible fees.
Missing Package
If your order hasn’t arrived yet:
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Double-check your shipping confirmation email for address details.
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Ask your local post office if they’re holding the package.
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Check with neighbors in case it was left nearby.
If everything looks correct and you still don’t have your order, contact us at Orders@bodybyhighboy.com or reach out on our social channels with your order number.
If the address entered at checkout was incorrect, we can send a replacement—but shipping will be at your expense.
Orders
How are your products made?
We use a print-on-demand partner with facilities around the globe. Your order is printed and shipped from the location that can fulfill it most efficiently.
How do I track my order?
Once your order ships, you’ll get an email with a tracking link. Still need help? Contact us at Orders@bodybyhighboy.com or send us a direct message on social.
Wrong or Damaged Item
If your item arrived damaged or incorrect, please contact us within 7 days of delivery. Include:
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Photos of the item
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Your order number
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Any other details you can share
We’ll take care of it as quickly as possible.
Returns & Refunds
What’s your return policy?
Because every item is made to order, we don’t accept returns or exchanges. But if there’s an issue with your order, let us know at Orders@bodybyhighboy.com or connect with us on social and we’ll make it right.
Refunds
Refunds are only issued for incorrect or damaged items. Please include photos and your order number when you reach out so we can process it quickly.
Exchanges
We don’t offer size or color exchanges. To avoid sizing issues, check the sizing chart provided on each product page.
If your item was mislabeled (rare, but possible), contact us within 7 days of receiving it with photos and your order number. We’ll replace it or refund you.
Additional Policies
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Damaged, Defective, or Misprinted Items
Contact us within 30 days of delivery and we’ll cover the cost of a replacement or refund. -
Lost Packages
If your package is lost in transit, claims must be submitted within 30 days of the estimated delivery date. -
Wrong Address
If you enter an incorrect or insufficient shipping address, the order will be returned to our facility. Reshipping costs are your responsibility once we confirm the correct address. -
Unclaimed Shipments
Orders that go unclaimed are returned to our facility. You’ll be responsible for reshipment costs. After 30 days, unclaimed items are donated to charity. -
Non-Returnable Items
Since each item is custom made, we don’t accept returns for buyer’s remorse or size exchanges.-
Face masks and other sealed hygiene items cannot be returned.
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EU customers: personalized goods and unsealed items are not eligible for return under consumer law.
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How to Report an Issue
Email us at Orders@bodybyhighboy.com or message us directly on social media with your order number, a description of the issue, and photos (if applicable). We’ll take care of it as quickly as possible.
Would you like me to take one more pass and rewrite this in your Body By Highboy “truck buddy” tone (casual, Americana, masculine, less like “policy talk”)? That way it’ll feel like your brand voice instead of just a polished return page.